Disney Group Terms & Conditions
DEPOSIT REQUIREMENTS: If a deposit is not received by the date indicated on the front of the confirmation, the reservation will be automatically canceled. Deposit requirements are subject to change and additional deposits may be required.
CANCELLATION POLICY: To receive a refund of your deposit, including credit card deposit transactions, we must receive notice of cancellation from you at least five days before your arrival date. To cancel a room reservation, call (407) 939-4686. Please note that if you are holding any other types of reservations, such as dining reservations, those reservations will not be cancelled unless you also advise us to cancel them.
CHANGES TO RESERVATIONS: Changes to a reservation, including but not limited to travel dates, length of stay or hotel accommodations, are subject to availability at the time the change is made and the guest is responsible for paying any increase in price resulting from the change.
RESORT CHECK-IN/CHECK-OUT. Check-in time is generally after 3 p.m. (some hotels have check-in after 4 p.m.) and check-out time is before 11 a.m. Delays may occur during peak check-in periods.
ROOM LOCATION AND INFORMATION: Adjacent rooms, connecting rooms, and specific room locations, types of bedding must be specifically requested and are subject to availability at the time of check-in. Such requests cannot be guaranteed. Specific room types or locations may result in additional charges.
Disney Resort Hotels are smoke-free environments. Smoking is allowed only in designated outdoor smoking locations. A room recovery fee will be charged for smoking in guest rooms, on balconies or on patios.
REMITTING PAYMENTS FOR DEPOSITS: For payment of deposit by check, please write your reservation number on the face of the check. All checks must have a pre-printed name, address and account number for acceptance and must be payable in U.S. funds to Disney Destinations, LLC. Only credit cards will be accepted for payments 10 days or less before your arrival date. NO POST-DATED CHECKS WILL BE ACCEPTED FOR PAYMENT. Checks should be mailed to Walt Disney World Group Reservations, PO Box 10123, Lake Buena Vista, FL 32830 **DO NOT SEND CASH** For credit card deposit payments, please call (407) 939-4686.
ROOM RATES: Confirmed room rates are guaranteed as long as your reservation is not changed (except for changes in tax rates or other governmental charges).
We reserve the right to cancel or modify a room reservation (even if that reservation has been confirmed) if the room reservation includes or resulted from a mistake or error of any kind, including but not limited to, a mistake or error in the rate, resort or room type, or where it appears that a guest has engaged in fraudulent or misleading activity in making the room reservation.
NON-TRANSFERRABLE: Room reservations are not transferable and reservation name changes may not be permitted.
PLEASE NOTE THE FOLLOWING:
• For reservation information, to purchase Theme Park Tickets, to inquire about extending your stay and for other reservation modifications BEFORE ARRIVAL, please call (407)-939-4686.
• All rates are in U.S. dollars.
• Additional adult charges may apply for more than two adults per room.
• Final payment is due upon arrival.
• Reservations may only be made and are only guaranteed for a length of stay of less than 30 days. We reserve the right to decline, accept or cease to retain any guest, subject to applicable law.
• All room reservations and transactions are made and consummated in the State of Florida. Room reservations and transactions and these terms and conditions will be governed by the laws of the State of Florida, without giving effect to any principles of conflicts of law.
• Booking information may be disclosed to the Group referenced above and its agents.
• All terms and conditions, including but not limited to deposit requirements and cancellation and refund policies, are subject to change by us without notice.
• DISNEY’S MAGICAL EXPRESS transportation is available for select Walt Disney World® Resort room reservations. Guests must make a reservation before arriving at Orlando International Airport by calling (407) 939-4686. Consistent with airline baggage policies, the liability of Disney Entities (as defined below) for loss of or damage to guest baggage or property arising out of Disney’s Magical Express transportation is limited to a maximum of $3,400 per guest, regardless of the number of bags or amount of property (however this policy will not affect the applicability of Fla. Stat. Section 509.111 relating to loss of or damage to guest property at hotels). Disney Entities will have no liability for the loss of or damage to cash financial instruments, precious metals, silverware, jewelry, works of art, medicine, computer/photographic/video/audio equipment, cell phones or other valuables. “Disney Entities” means Walt Disney World Resort, a division of Walt Disney Parks and Resorts U.S., Inc., its parent and other affiliated or related companies, and the directors, officers, employees, subcontractors, agents and representatives of each. No pets will be transported by Disney’s Magical Express transportation, except for service animals.